Bluesnap Questions

8.1. I received a decline message while subscribing. What should I do? The message “credit card was declined” will appear while processing an order, if your credit card issuer/bank declines the transaction for some reason. Usually, a quick call to your card issuer/bank will clear this up. 8.2. Is your checkout page secure? The checkout pages are securely hosted and your transaction is always conducted over a secure connection. Sometimes the padlock graphic does not appear in your browser because of the specific settings in Logitude, but this does not impact the security of the checkout process.     If

Is it possible to see and print current and past invoices?

Yes, definitely. Access your BlueSnap account and perform one of the following: In the Recent Charges section, click on the invoice number you want to view.                             Click on Charges Report or click the Charges option at the top of the page.               Specify the period for which you want to display invoices by entering the From Date and To Date. Click Run Report. At the end of the 30-day period, you will be able to choose to stay with the Business Package or move to the Economy package.

Where do I update my address and other personal details?

Access your BlueSnap account. At the top of the account page, click Settings.     Edit the necessary information and click Submit.   Note that the new details will show on the next subscription payment invoice. Previous invoices may not be altered.

I have a new credit card. How do I enter the new details?

Access your BlueSnap account. In the Active Subscriptions section, click Change under Payment Method. Click Use a New Card. Fill in the new credit card information and click Submit.

How can I add a new user to my active subscription?

Access your BlueSnap account via the  button next to the Settings button, and select Subscribe to Logitude. If you cannot find the  button, this means that the Billing role definition is missing in your user profile. Please contact your colleague who is responsible for managing the payments of your company. You will be redirected to the Secure Order Form. In Quantity, enter the number of additional users. Enter customer information in the required fields. Click Submit. If paying via wire transfer, go to What are the steps for paying by wire transfer? You will receive a confirmation email, and the new user will be added to

How do I access my subscription account?

Once your subscription has started, you can access your Bluesnap account to add more users, update details and print invoices. Click the  button in the ribbon at the top of your Logitude page, and select the Manage Your BlueSnap Account option. If you don’t find this icon  , this means that you’re missing the billing role for your user. Please, contact your colleague who is responsible to manage the payments of your company. Your BlueSnap account page will display as illustrated below.

Paying by Wire Transfer

2.1. Can I pay by wire transfer? Yes. But, please note that payment by wire transfer is allowed only for annual subscriptions, and only in US dollars. It requires additional $16 for transfer fees. It might also require local bank transfer fees. To perform a wire transfer payment, see instructions in What are the steps for paying by wire transfer? 2.2. What are the steps for paying by wire transfer? Step 1: Select the subscription option In the ribbon at the top of your Logitude page, besides the settings icon, click the  button and select the relevant subscription option. If you don’t

Subscription Process

1.1. How do I subscribe to Logitude? The subscription process is conducted via BlueSnap – a third party global payments company. Logitude employs Bluesnap’s services for handling payment transactions and managing customers’ subscription accounts. You start by clicking the button in the ribbon at the top of your Logitude page and choosing the relevant subscription option. If you cannot find the button, this means that the Billing role definition is missing in your user profile. Please contact your colleague who is responsible for managing the payments of your company. Then, you will be directed to Bluesnap to complete the payment,

Recent Posts