8.1. I received a decline message while subscribing. What should I do?

The message “credit card was declined” will appear while processing an order, if your credit card issuer/bank declines the transaction for some reason. Usually, a quick call to your card issuer/bank will clear this up.

8.2. Is your checkout page secure?

The checkout pages are securely hosted and your transaction is always conducted over a secure connection. Sometimes the padlock graphic does not appear in your browser because of the specific settings in Logitude, but this does not impact the security of the checkout process.

If you prefer to complete the transaction by phone, please select the “Phone” option as the Method of Payment in the Secure Order Form. In the next page, you will get phone order instructions with the phone number to call to complete the transaction.

8.3. I did not receive the order confirmation/receipt email

Please check your spam and/or junk mail folders as the email may have been inserted there. If you are still unable to locate the email, contact us at sales@logitudeworld.com or else use the BlueSnap Shopper Support tool.

8.4. How do I contact BlueSnap?

For assistance about a purchase, you can contact BlueSnap via their Shopper Support page: http://home.bluesnap.com/ecommerce/support/shopper/customer-support or call BlueSnap directly at +1 (866) 312-7733.