Do I need a special hardware?

No. The only thing you need is to be connected to the internet through a web browser.

Can I use my local printer?

Logitude will work with any printer you have today. If you can print a PDF file and an Excel spreadsheet from your PC on your local printer, so can Logitude. The only feature that requires a more advanced printer is the double-side waybill (printing the Waybill on one side and the contract on the other side of a page in the same printing run). It is recommended, but not mandatory, to have a printer that supports double-sided printing to benefit from this feature.

Which browsers are supported?

You can use any of the main browsers in order to use Logitude in HTML5 version: Chrome(2 latest version) Firefox(2 latest version)  Opera(2 latest version) Coming soon : Safari

Can Logitude staff see my shipments and other data?

No. All transactions and data (shipments, quotes, invoices, etc…) are secured and cannot be viewed by any employee of Logitude. If you need any assistance with your Logitude account you can temporarily invite our Help-Desk team to assist you and then revoke their access again once the issue is resolved. Find out more about our security, our privacy policy and how to give access to our Help-Desk team.

Where is my data stored?

Your data is being hosted and securely storedat the Microsoft Windows® Azure™ datacenter. a world leading cloud provider, delivering the highest levels of availability, performance and security. Find out more about our technology and security.

Do I need to back-up my data?

Because we back-up your data, you don’t need to. All customer data is backed up daily. Every transaction is saved on three different servers so we can immediately recover your data in case of a hardware failure. We also run a continuous offsite data back-up service using a backup facility for further real-time data protection. However, if you would like to obtain a copy of your data, you may do so at any time by simply using the export data tool. Find out more about our technology , security and how to export data out of Logitude.

After the 30-day trial period, is my data kept?

When you ask for a 30-day trial period, you receive a username and password for a live environment. This will be your environment when you will decide to purchase our services. Everything you do during the 30-day trial period, such as shipments, settings, and tables, is kept and you can continue using it after this period. We can supply you with a demo environment where data already exists and changes you make will not be kept. Please contact your account manager in Logitude and ask for a demo environment.

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