Case Study: Logitude Software is a Game-Changer for Marinair Cargo
Our customer
Marinair Cargo Services was founded in 2007 and is among the fastest-growing forwarding agents in the global market, with a substantial presence in sea, air, logistics, and combined transport services.
The challenge
Before Logitude, Marinair faced a number of challenges when it came to managing its freight forwarding operations.
“We had to rely on multiple tools and manual processes, which made it difficult to keep track of shipments and maintain communication with customers.”
Marinair was using an old software solution that was locally installed, which meant that especially during COVID, they were not able to access it unless they had set up a remote access tool like TeamViewer. This resulted in a terrible performance. All of that led to inefficiencies and caused delays in Marinair’s operations, which had a direct impact on its business and customers.
The solution
With Marinair’s challenges in mind, we provided its team with a centralized platform that allowed Marinair to streamline its workflows and improve communication with its customers, provide better service and increase customer satisfaction. Logitude’s freight software also helped Marinair’s teams manage all aspects of their operations more efficiently, from shipment tracking and management to reporting and analytics capabilities. Marinair completely eliminated paper use within its company which also led to significant cost-cutting.
The implementation
As part of Logitude’s digital transformation plan, we provided Marinair’s teams with superior support and extensive training on technical aspects to help them use the new system effectively and get used to the new procedures and ensure smooth onboarding and implementation. Since implementing Logitude’s freight forwarding software, Marinair’s teams have seen measurable improvements in their operations.
“By the time we started using Logitude software, we immediately saw improvements in how we managed our operations.”
The results
With the setup of Logitude, Marinair workflows, and operations were changed completely, resulting in the removal of any kind of wasteful activity and inefficient processes.
They have been able to process shipments faster and with fewer errors, leading to increased customer satisfaction and, of course, better performance within their company.
“Our team can now focus on providing high-quality service to our customers, instead of spending time on manual processes and paperwork handling. We’re incredibly pleased with the outcome that we have experienced so far.”
Major changes and outcomes:
- Saving time and money.
- Improving productivity.
- Increase customer satisfaction.
- Reducing unnecessary costs and procedures.
- Centralize their operations across all branches while maintaining flexibility to meet local requirements.
“We highly recommend Logitude’s software to other freight forwarders. It has been a game-changer for our business, and we believe it could provide similar benefits to other companies in the industry.”
About Logitude World
Logitude World offers advanced freight forwarding software, enabling freight forwarders to efficiently handle all operations through a single digital platform. Currently, Logitude collaborates with freight forwarders across more than 100 countries, empowering them to provide exceptional freight services.
