How Logitude Transformed Efficiency at «TRANS UNIVERS»

Our customer

TRANS UNIVERS was established in 1997, and today it’s one of the most experienced transport and logistics companies in Morocco, with many agencies and warehouses located in Tanger, Casablanca, and Nouaceur.

TRANS UNIVERS offers comprehensive transport and logistics services, including road transport (FTL and LTL), maritime and air transport, distribution, storage and logistics, customs clearance operations, and warehouse storage.

The challenge

Before implementing Logitude, TRANS UNIVERS experienced several issues in its freight forwarding operations. Managing shipping documents was a time-consuming paper-based process, leading to inefficiencies. Additionally, the lack of real-time tracking capabilities created blind spots, making it difficult to track shipment progress and coordinate deliveries effectively. This resulted in a general lack of visibility across their entire logistics network.

These inefficiencies directly affected customer satisfaction, with frequent complaints about delayed tracking updates, inaccurate documentation confusion, and difficulty accessing shipment details.

“Before the implementation of Logitude’s software, our company managed logistics operations through a combination of manual processes and disparate software solutions. This led to inefficiencies, errors, and delays in our operations.”

The searching

During the selection process for new freight management software, TRANS UNIVERS placed high value on an intuitive user interface, comprehensive features that addressed all their logistical needs, the ability to accommodate future growth, and a proven track record of user satisfaction.

The solution

Recognizing the need for improved operational efficiency, we provided TRANS UNIVERS with advanced freight forwarding software that simplified workflows and enhanced communication. Logitude helped the team at TRANS UNIVERS deliver exceptional service, solving the challenges they previously faced.

“Compared to other similar systems available on the market, Logitude stands out for its comprehensive features, user-friendly interface, and competitive pricing.”

The implementation

To ensure a smooth transition for the entire team, Logitude implemented a series of comprehensive training sessions on the software modules. Recognizing the range of experience within TRANS UNIVERS’s workforce, which includes valued personnel from ages 30 to 58, these sessions were designed to be inclusive and informative. The team’s commitment to in-depth training empowers everyone to feel confident and comfortable utilizing Logitude’s system effectively.

“Thanks to the professionalism, objectivity, and flexibility of Logitude’s representatives in Morocco, we were able to organize many training sessions based on the availability of users.”

To ensure TRANS UNIVERS got the most out of the system, Logitude equipped its team with comprehensive training, including on-site sessions, detailed user manuals, video tutorials, and dedicated customer support.

The results

“Logitude stands out as the best TMS freight forwarding software on the global market due to the richness of its features and its ability to adapt to the realities of the industry, regardless of the size of the company.”

Logitude has greatly improved the efficiency and productivity of many departments of TRANS UNIVERS by streamlining operations, increasing visibility, and allowing for real-time shipment tracking.

Major outcomes:

• Reduced operational costs.
• Improved service quality.
• Enhanced customer satisfaction.

“We’ve received extremely positive feedback on Logitude from teams. They appreciate its user-friendly interface, how it helps them work faster, and the positive impact it’s having on customer service.”

Logitude’s helpful features

TRANS UNIVERS has benefited from several key features of Logitude software, including the integrated document management system, real-time tracking, automated reporting, and customizable workflows. Furthermore, Logitude’s Digital Portal has met TRANS UNIVERS’s needs over the months by providing easy access to shipment information, enabling communication with stakeholders, and facilitating document management.

“We would recommend Logitude to other businesses in our industry due to its effectiveness, reliability, and positive impact on our operations. The availability and responsiveness of the support service to help us use the software in the most efficient way possible further enhance its value.”