Logitude’s Ticketing

Need technical help? Don’t worry, we’re here to assist you! We offer multiple ways to get in touch for a quick and convenient solution to any issue you encounter.

Feel free to ask us any support questions you may have.

Logitude’s Support Team Provides 90% of The First Responses Within One Hour.

We Handle Different Kinds of Support Ticket Severity, Each Ticket is Classified by Our Experts as Outlined Below:

Urgent

If you encounter a malfunction that prevents all users from accessing the system (e.g., the system is unresponsive), your support ticket will be categorized as urgent.

First Resolution Time: We handle it immediately. 95% of resolution times are less than 1 hour.

High

In the event of a functional issue impacting the system’s performance for all users (e.g., a critical feature bug affecting all users), your support ticket will be considered a high priority.

First Resolution Time: 90% of resolution times fall within 2 Hours.

Normal

For problems that affect the system’s performance but do not impact all users (e.g., specific bugs), routine inquiries, or notifications, such as requests for information or training your support ticket will be classified as normal.

First Resolution Time: 90% of resolution times fall within 2 Days.

Low

Inquiries for customizations or long/ non-routine training, fall under the low-severity category.

First Resolution Time: 95% of resolution times fall within 4 Days.

Open a Support Ticket Easily

Simply email support@logitudeworld.com with your request to submit a ticket effortlessly.

Our system will automatically process and forward your request to our team for timely assistance.

How to Track Your Ticket?

You will receive an email confirming receipt of your request, along with a link to a ticket number where you can follow up or provide any additional feedback to the support team.

Logitude: Superior Experience and Powerful Ticketing

Logitude World ofrece a los agentes de cargo un software de gestión de mercancías para administrar todas las operaciones en una plataforma digital y prestar servicios superiores de carga.

Nuestra Compañía

Acerca de nosotros Contáctenos Términos Legales

Soluciones

CRM de Expedición de Mercancías e-AWB para Expedidores de Mercancías Software de Expedición de Mercancías

Detalles de Contacto de Logitude World

info@logitudeworld.com
State of Delaware, 108 West 13th Street,
City of Wilmington,
Country of New Castle, 19801

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