Preguntas frecuentes

No

Yes, you can do this by using the container automation.

You can update multiple containers (up to 100) at the same time. Inside the module Clicking the multi-update button from any container view will allow you to choose which fields to update in multiple containers.

This module tracks FCL shipment only.

Yes, once the details of the shipment are correctly added in the routing, the system will be able to track transshipments

Yes

No , not for the time being

You can easily check the container views that include related columns like the POL Vessel ATD, for example. You can also check the routings tab as well as the events and communication tabs for the container.

We support a list of carriers that we share with them later, and adding a new one, will be discussed with the product management team.

Yes

Yes! Customization is free but limited to Business Package customers and a maximum of two work days. Economy Package customers can enjoy free customization only when related to the invoice layout.

We have simplified the process for you! You can enjoy a two-week trial period completely free of charge, giving you complete access to the Logitude service. Please ensure that you review all the necessary documents and forms. You can select from various layouts of the same document, allowing you to choose the one that suits your requirements best. Once you are ready, kindly provide us with a detailed list of any customizations you require. We will carefully review the list, inform you before your subscription begins if there are any associated costs, and provide an estimated timeframe.

It depends on the estimated effort of the requested customization. It could be a few days or several weeks. However, more complex tasks like creating new documents may require additional time.

During your trial period, we will satisfy several of your requests, but we kindly request you subscribe for more complex tasks. We trust that you understand the necessity for some level of commitment on your part.

In this case, we may request payment. If you provide us with the complete customization request in advance, we will inform you in advance if we can accommodate it within the free trial period. However, rest assured that our charges are only USD 650 per working day, so there’s no need to be concerned.

Sure you can, please feel free to share your request. We welcome customer feedback as it helps us improve the Logitude service. If your request has the potential to benefit all our users, we’ll consider implementing it at no cost. Please understand that we can’t guarantee a specific timeline for these types of requests, as it depends on our current development priorities. In some cases, where the request is highly specific to your needs, we may charge a fee for development.

You can customize several things with Logitude, such as creating personalized queries, designing email messages for customers or partners, uploading your company logo, and setting outgoing email signatures. However, certain tasks will require assistance from your distributor or the Logitude team.

Yes, this depends on the package and user role.

Yes, you have the option to create dashboards for quotes as well as Shipments, Containers, AR Invoices, AP Invoices, Customers, and Opportunities

Yes, within the digital portal, you can restrict access to your custom-designed dashboard, sharing it exclusively with your colleagues. If you prefer not to share it at all, that’s also possible. The digital portal gives you control over access permissions